You may exercise your right of cancellation, with the exception of personalized items, under the following conditions:
You have a period of 14 days from receipt of your order to exercise the right of cancellation, in accordance with the Consumer Protection Law. (In the case of an order for several items served separately, the period counts from the receipt of the last item).
To do this, go to our Customer Service, you can contact Customer Service by email: contact@trencadismarroquineria.com.es
In any case you must send us your item within 14 days of notifying us of your decision to cancel.
We will refund the total amount paid with the order confirmation, specifying:
– the price of the item you return to us and
– shipping costs related to your order
This refund will include, in addition to the price of the purchased product, the original shipping costs paid for your order. Any liability in the event of loss or damage to items during return shipping will be your responsibility.
The refund will be made using the same payment method used in the initial transaction, as soon as possible and within fourteen days from the date on which we were informed of your decision to cancel.
In any case, we reserve the right to defer the refund of the items until they are received.
Deadlines and Repayment Methods:
In addition to complying with the deadline and the procedure described in the previous section for the return of products, in the case of a customer who exercises his right of cancellation, the return will be considered to have been carried out correctly if they are fully complied with. following conditions:

Returned products must be delivered to the transport agency of your choice within 14 days of the date you received them.
In the event that the conditions and terms for exercising the right of cancellation specified in this section are not met, the customer will lose the right to a refund of the amount already paid to the supplier and any costs associated with the return of the products will be borne by the customer. However, if you so request, the returned products will be returned to you, at your expense and in the conditions in which they were sent to the supplier. If there is no such request, the supplier may keep the products in addition to
the amounts already paid for their purchase.
Exchanges:
No exchanges will be made for products purchased on the TRENCADÍS MARROQUINERÍA Website https://trencadismarroquineria.com.es
You must return the item following the procedure indicated in the previous sections and then place a new order on the TRENCADÍS MARROQUINERÍA Website.

The product should not be used, worn, dirty, or damaged and;

the label must still be attached to the product.

The products must be returned in their original packaging.

The products must be returned to the Seller in a single shipment. In fact, the Seller reserves the right to reject items from the same order, returned and sent in different deliveries;